Refund Policy

Effective Date: January 1, 2025

Last Updated: January 1, 2025

At Speak With Confidence, we are committed to providing high-quality communication coaching services and ensuring client satisfaction. This Refund Policy outlines our procedures regarding cancellations, rescheduling, refunds, and related matters for all coaching services and products offered through our website and business operations.

1. General Refund Principles

We understand that circumstances change and scheduling conflicts arise. Our refund and cancellation policies are designed to be fair to both our clients and our business operations while protecting the time commitments of our professional coaches.

1.1 Service-Based Nature

Our coaching services are personal, time-based services provided by professional coaches. Once a coaching session has been delivered, the service has been completed and cannot be "returned" in the traditional sense. Our refund policies reflect this service-based business model.

1.2 Commitment to Satisfaction

While we cannot guarantee specific outcomes or results, we are committed to providing professional, high-quality coaching services. If you are unsatisfied with any aspect of our services, we encourage you to communicate with us so we can address your concerns.

2. Single Session Cancellations and Refunds

2.1 Cancellation with 24+ Hours Notice

If you need to cancel a scheduled single coaching session, you must provide at least 24 hours' advance notice before your scheduled appointment time. Cancellations made with proper notice will receive:

• Full Session Credit: You may reschedule your session for another available time at no additional charge
• Refund Option: Alternatively, you may request a full refund of the session fee, which will be processed within 5-10 business days to your original payment method

2.2 Late Cancellation (Less Than 24 Hours)

Cancellations made less than 24 hours before your scheduled session time are considered late cancellations. Due to the time-sensitive nature of our coaches' schedules and the opportunity cost of that reserved time slot:

• No Refund: Late cancellations are not eligible for refunds
• No Rescheduling Credit: The session will be considered completed and forfeit
• Exception Requests: In cases of documented emergencies or extenuating circumstances, you may request an exception by contacting us directly; exceptions are granted at our sole discretion

2.3 No-Show Policy

If you fail to attend a scheduled coaching session without prior cancellation notice:

• The session will be considered completed and the full fee forfeit
• No refund or session credit will be provided
• You will need to schedule and pay for a new session if you wish to continue coaching

2.4 Coach-Initiated Cancellations

In the rare event that we must cancel a session due to coach illness, emergency, or other unavoidable circumstances:

• We will notify you as soon as possible (typically with more than 24 hours' notice when possible)
• You will have the option to reschedule at no additional charge or receive a full refund
• No additional compensation beyond rescheduling or refund will be provided

3. Multi-Session Package Refunds

3.1 Package Purchases

We offer coaching packages that include multiple sessions at a discounted rate compared to single session pricing (e.g., 5-session packages, 10-session packages). These packages provide cost savings in exchange for a commitment to multiple sessions.

3.2 Unused Session Refunds

If you have purchased a multi-session package and wish to request a refund for unused sessions:

• Timing: Refund requests must be submitted in writing before scheduling additional sessions
• Completed Sessions: Sessions already completed will be charged at our standard single-session rate (not the discounted package rate)
• Refund Calculation: The refund amount will be calculated as: (Total Package Price) - (Number of Completed Sessions × Single Session Price) - (Administrative Fee of $50)
• Minimum Retention: If the calculation results in an amount less than zero or less than $100, no refund will be issued

3.3 Package Expiration

Multi-session packages must be used within a specified timeframe from the date of purchase:

• 5-Session Package: Valid for 6 months from purchase date
• 10-Session Package: Valid for 12 months from purchase date
• Custom Packages: Expiration period specified at time of purchase

After the expiration date, any unused sessions will be forfeit without refund. Extension requests may be considered on a case-by-case basis with a $100 extension fee.

3.4 Non-Transferability

Coaching packages are non-transferable and may only be used by the original purchaser. You may not sell, gift, or transfer your package sessions to another individual.

4. Refund Request Process

4.1 How to Request a Refund

To request a refund, you must submit a written refund request through one of the following methods:

• Email: Send a detailed refund request to [email protected]
• Contact Form: Submit a request through our website contact form at speakwithconfidence.com/contact.html
• Written Mail: Send a written request to our business address

4.2 Required Information

Your refund request must include:

• Your full name and contact information
• Date(s) of service(s) purchased
• Order/receipt number or transaction ID
• Specific session(s) or service(s) for which you're requesting a refund
• Reason for the refund request
• Preferred refund method (if different from original payment method)

4.3 Processing Timeline

Once we receive your complete refund request:

• Review Period: We will review your request within 3-5 business days
• Decision Notification: You will receive an email notification regarding the approval or denial of your request
• Refund Processing: If approved, refunds are processed within 5-10 business days
• Credit Appearance: Depending on your financial institution, the credit may take an additional 3-5 business days to appear in your account

4.4 Refund Method

Refunds will be issued to the original payment method used for purchase unless:

• The original payment method is no longer valid or available
• You specifically request an alternative refund method in writing
• Technical limitations require an alternative method

Alternative refund methods may include check, bank transfer, or credit to future services, as mutually agreed upon.

5. Intensive Program and Workshop Refunds

5.1 Advance Registration Programs

For intensive programs, workshops, or special events that require advance registration:

• More Than 14 Days Before: Full refund minus $100 administrative fee
• 7-14 Days Before: 50% refund of registration fee
• Less Than 7 Days Before: No refund provided
• After Program Starts: No refund for any reason

5.2 Program Cancellation by Company

If we cancel an intensive program or workshop due to insufficient enrollment or other reasons:

• All registered participants will receive full refunds
• Notification will be provided at least 7 days in advance when possible
• Alternative program dates may be offered when available

6. Digital Products and Materials

6.1 Downloadable Resources

Due to the nature of digital products, any downloadable materials, e-books, recorded webinars, or digital resources are non-refundable once accessed or downloaded. All sales of digital products are final.

6.2 Streaming or Online Access

If you purchase access to online courses, recorded content, or streaming materials:

• Refunds are not available once access credentials have been provided
• Technical access issues will be resolved through customer support, not refunds
• Content satisfaction is not grounds for refund once access has been granted

7. Special Circumstances and Exceptions

7.1 Medical Emergencies

In cases of documented medical emergencies that prevent you from attending sessions:

• Contact us as soon as reasonably possible
• Provide documentation (such as a doctor's note) if requested
• We will work with you to reschedule sessions or provide appropriate refunds on a case-by-case basis

7.2 Military Deployment or Relocation

Active military personnel who receive unexpected deployment orders or mandatory relocation:

• Must provide official military documentation
• May receive a prorated refund for unused package sessions
• Administrative fees may be waived at our discretion

7.3 Technical Issues

For virtual coaching sessions, if technical difficulties on our end prevent session delivery:

• We will immediately reschedule at no charge
• If rescheduling is not possible, a full refund for that session will be provided
• Technical issues on your end (internet connection, device problems) are not grounds for refund but we will work to reschedule when possible

7.4 Service Quality Concerns

If you believe the quality of coaching services did not meet reasonable professional standards:

• Contact us immediately to discuss your concerns
• We will investigate the matter thoroughly
• Remedies may include additional coaching sessions at no charge, partial refunds, or other appropriate resolutions
• Quality concerns raised more than 7 days after a session may not be eligible for remediation

8. Non-Refundable Fees and Charges

The following fees and charges are strictly non-refundable under any circumstances:

• Initial consultation fees (if applicable)
• Assessment or evaluation fees
• Administrative fees for payment plans
• Rescheduling fees for sessions rescheduled multiple times
• Late payment fees or finance charges
• Customization fees for specialized coaching programs
• Materials fees for physical resources provided
• Processing fees charged by third-party payment processors

9. Payment Disputes and Chargebacks

9.1 Contact Us First

If you have any billing disputes or concerns about charges, we strongly encourage you to contact us directly before initiating a chargeback with your credit card company or bank. Most billing issues can be resolved quickly through direct communication.

9.2 Chargeback Policy

If you initiate a chargeback or payment dispute without first attempting to resolve the issue with us:

• Your account will be immediately suspended pending resolution
• We reserve the right to terminate your account and deny future services
• You may be responsible for our costs associated with contesting the chargeback
• We will provide full documentation of services delivered to your financial institution

9.3 Fraudulent Chargebacks

Chargebacks initiated for services that were properly delivered constitute fraud. We reserve the right to pursue legal action to recover losses resulting from fraudulent chargebacks.

10. Gift Certificates and Promotional Credits

10.1 Gift Certificate Terms

If you purchase or receive a gift certificate for coaching services:

• Gift certificates are non-refundable for cash
• Gift certificates must be redeemed within one year from the date of issue
• Expired gift certificates cannot be redeemed or refunded
• Gift certificates may be transferred to another person with written notification

10.2 Promotional Credits

Promotional credits, discounts, or complimentary sessions provided through marketing campaigns:

• Have no cash value and cannot be redeemed for refunds
• Must be used within specified promotional periods
• Cannot be combined with other offers unless explicitly stated
• Are subject to specific terms and conditions disclosed at time of offer

11. Modification of This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified policy.

However, any changes to this Refund Policy will not affect services already purchased under previous policy terms. Services purchased before a policy change remain subject to the refund terms in effect at the time of purchase.

12. Questions and Concerns

We understand that refund policies can be complex, and we're here to help clarify any questions you may have. If you need clarification about:

• Whether your situation qualifies for a refund
• How to properly cancel or reschedule sessions
• The status of a refund request you've submitted
• Alternative solutions to refunds (such as rescheduling or transferring sessions)

Please don't hesitate to contact us. We're committed to working with you to find fair and reasonable solutions to scheduling conflicts and concerns about our services.

13. Refund Policy Summary Table

Cancellation Timing	Single Session	Package Sessions
24+ hours before session	Full refund or reschedule	Reschedule to another session
Less than 24 hours before	No refund, session forfeit	Session counted as completed
No-show	No refund, session forfeit	Session counted as completed
Package with unused sessions	N/A	Prorated refund (see Section 3.2)
After session completion	No refund	No refund

14. Contact Information

15. Acknowledgment and Agreement

By purchasing any services from Speak With Confidence, you acknowledge that:

• You have read and understood this Refund Policy in its entirety
• You agree to abide by the terms and conditions outlined in this policy
• You understand that this policy is part of our Terms and Conditions
• You accept responsibility for being aware of cancellation deadlines
• You will contact us directly to resolve any concerns before initiating chargebacks

Thank you for choosing Speak With Confidence for your communication coaching needs. We appreciate your business and look forward to helping you achieve your professional goals.